Privacy Policy

Effective Date: 3/17/26

MerchPro (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website, MerchPro.com (the “Service”), including our ecommerce and print-on-demand services.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number (optional)
• Business name
• Billing and shipping addresses
• Order details (e.g., products, sizes, designs)
• Account credentials (if you create an account)
• Payment details (processed securely through third-party providers; we do not store full payment card numbers)

b. Store & Design Data (Print-on-Demand)

When you use our platform to create or manage products, we may collect and store:

• Uploaded artwork, logos, and design files
• Product configurations (e.g., colors, variants, pricing)
• Storefront content (e.g., product descriptions, images)

You represent that you have the rights to upload and use any content you provide.

c. Usage Data

We may automatically collect certain information when you use our Service, including:

• IP address
• Browser type and version
• Device information
• Pages visited and actions taken
• Referring URLs
• Time and date of visits

d. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core functionality (e.g., cart, login)
• Remember preferences
• Analyze site usage
• Support marketing and retargeting

You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our ecommerce and print-on-demand platform
• Create and fulfill product orders (including printing, packing, and shipping)
• Process payments and manage transactions
• Communicate with you about orders, accounts, and support requests
• Personalize and improve your experience
• Send service-related messages and optional marketing communications (you may opt out at any time)
• Detect, prevent, and investigate fraud, abuse, or illegal activity
• Enforce our terms and protect our rights

3. Order Fulfillment & Production

MerchPro produces and fulfills products in-house. This means:

• Products are printed, processed, and packaged by our internal team
• We do not outsource production to third-party print providers

We may still share necessary information with limited third parties for operational support, including:

• Shipping carriers (e.g., postal and courier services)
• Payment processors (e.g., Stripe, PayPal)
• Hosting, analytics, and infrastructure providers

These partners only receive the information required to perform their services and are obligated to protect your data.

4. Customer Data (If You Operate a Store)

If you use MerchPro to run your own online store, you may collect personal data from your customers (“Customer Data”). In this case:

• You are the data controller of your Customer Data
• MerchPro acts as a data processor on your behalf
• We process Customer Data only to provide our services to you

You are responsible for complying with applicable privacy laws and providing your own privacy policy to your customers.

5. Sharing Your Information

We do not sell your personal information. We may share your information:

• With service providers and partners as described above
• To comply with legal obligations or lawful requests
• To protect our rights, users, or the public
• In connection with a business transfer (e.g., merger, acquisition)

6. Data Retention

We retain personal information for as long as necessary to:

• Provide our services
• Fulfill orders and legal obligations
• Resolve disputes and enforce agreements

Uploaded designs and store data may be retained while your account is active and for a reasonable period afterward unless you request deletion.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is completely secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Object to or restrict certain processing
• Withdraw consent where applicable
• Request data portability

To exercise your rights, contact us at: [Insert Contact Email]

9. Third-Party Services and Links

Our Service may include links to third-party websites or integrations. We are not responsible for the privacy practices of those third parties.

10. Children’s Privacy

Our Service is not intended for individuals under the age of 13 (or the applicable age in your jurisdiction), and we do not knowingly collect personal data from children.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, which may have different data protection laws.

12. Canada (PIPEDA)

If you are located in Canada, we handle your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access and request correction of your personal information.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (note: we do not sell personal information)

14. GDPR Compliance (EEA Users)

If you are located in the European Economic Area (EEA), we process personal data under lawful bases such as:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

Email: info@merchpro.com